Your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and hassle-free return process.

How to Return an Item

1. Contact Us

Just send us an email at support@futvortexstore.com.

Our team will guide you through the return process and provide all necessary instructions.

Return Conditions

To be eligible for a return:

• Items must be unused, in perfect condition, and returned with all original tags and packaging.
  
• Returns are accepted in cases of product dissatisfaction or manufacturing defects.
  
• Customized items (e.g., with names, numbers, or patches) are not eligible for return unless the item is defective or incorrect.
  

Important:

• Incorrect size selection does not qualify for refunds or exchanges.
  
• We do not provide refunds for any customer errors at checkout.
  

Exchanges & Replacements

Exchanges are only available for:

• defective items, or
  
• incorrect items delivered.
  

Once the original item is received and inspected, we will ship the replacement at no additional cost.

Exchanges for size or buyer mistake are not permitted.

Refunds

Prefer a refund?

Refunds are offered for:

• defective items,
  
• incorrect items delivered, or
  
• approved dissatisfaction returns (excluding size-related issues).
  

After we receive and inspect the returned item, your refund will be processed within 5–7 business days.

Refund Method:

Refunds are issued using the same payment method used for the original purchase.

Processing time may vary depending on your payment provider.

Return Shipping

Fast & Secure

We work with reliable carriers to ensure safe processing of returns.

Return Shipping Costs

• For defective or incorrect items, VortexStore covers return shipping.
  
• For dissatisfaction returns (non-defective), the customer is responsible for return shipping costs.
  

Return Contact Information

📧 Email: support@futvortexstore.com

🕒 Hours: Mon–Fri 9:00–18:00 (UTC−3) • Sat 9:00–13:00

⏱ Average response time: under 2 hours

🌍 Return Portal: coming soon

Shipping Information — VortexStore

1. Processing Time

All orders are processed within 2 to 4 business days after payment is confirmed.

During this period, you will receive an email containing a photo of your package and your tracking number.

Please note that tracking information may take up to 48 hours to become active.

2. Delivery Time

🇺🇸 United States

Deliveries within the United States typically arrive within 7 to 14 business days after dispatch.

Almost all shipments are delivered through USPS, ensuring fast, safe, and reliable service.

✔️ Free Express Shipping included on all orders

We work with:

• USPS First Class
  
• USPS Priority Mail (depending on weight and location)
  

🇪🇺 Europe & the UK

Orders sent to Europe and the United Kingdom usually arrive within 5 to 10 business days after dispatch.

We partner with Royal Mail, DPD, Hermes, and ParcelForce to ensure secure and efficient delivery.

✔️ Free Express Shipping included on all orders

Delivery times may vary slightly depending on the destination country and customs procedures.

3. Shipping Costs

All orders include free express shipping.

Any additional costs (if applicable) are automatically calculated at checkout based on:

• delivery address
  
• total package weight
  
• selected shipping option
  

We always aim to keep shipping conditions as simple and transparent as possible.